Clerx vs Posh: AI Legal Intake or Live Virtual Receptionists for Your Law Firm?

Clerx and Posh both help law firms answer calls they would otherwise miss, but they are built on different models. Posh is a live virtual receptionist service, billed by receptionist minutes, with an optional AI receptionist that hands callers to a human on request. Clerx is an AI-first intake platform for law firms, configured to the firm's own intake, scheduling, and routing rules across calls, website chat, and text, with escalation to the firm's own staff.

This comparison is published by Clerx. We reviewed Posh's official public pages (pricing, AI receptionist, attorney answering service, integrations, and bilingual answering service) on November 3, 2026. Plans and features change, so confirm current terms with each provider before you buy.

The short answer

• Choose Posh if you specifically want provider-supplied live receptionists answering your firm's phone, with published minute-based plans and month-to-month terms.
• Choose Clerx if you want AI intake tailored to your firm's playbook that connects qualification, consultation booking, and follow-up across phone, chat, and text, in 50+ languages at any hour.
• Posh prices by the minute. Its published plans start at $65 a month and scale with included receptionist minutes, with per-minute charges above them.
• Clerx quotes by firm. Firms choose a call package priced on call volume, selected channels, and workflow requirements, with additional-call charges or package upgrades where applicable.
• Test both the same way. Run the same five or six real caller scenarios through each and judge the completed outcome, not the greeting.

How Posh and Clerx differ at a glance

Posh

• Who conducts the call: live virtual receptionists, with an optional AI receptionist.
• How it is priced: monthly plans built on receptionist minutes, with per-minute overage.
• Channels: phone answering, plus a mobile app and portal for the firm.
• Spanish: bilingual receptionists Monday to Friday, 8 AM to 6 PM ET.
• Legal software: Clio Grow or Clio Manage, Rocket Matter, Salesforce, Zoho, Zapier, and calendar tools.
• Contract: month-to-month, per Posh's pricing FAQ.

Clerx

• Who conducts the call: AI receptionist configured to the firm's intake playbook.
• How it is priced: call packages based on call volume, selected channels, and workflow requirements, with additional-call charges or package upgrades where applicable.
• Channels: calls, website chat, SMS, and social messaging; your plan covers the channels you select.
• Spanish: English, Spanish, and 50+ languages.
• Legal software: Clio, MyCase, Smokeball, Filevine, Lawmatics, LawPay, and more.
• Contract: monthly or annual term set in your order, renewing automatically unless you give 30 days' notice.

What Posh offers law firms

Posh markets a legal answering service with 24/7 live receptionists, customized legal intake, appointment scheduling, call screening and transfers, message delivery, and bilingual receptionists. Its attorney page says it supports a firm's own conflict-check process by collecting and relaying client details, rather than running conflict checks itself.

Firms manage the service through the Posh app and portal. Posh lists voicemail with transcription, unlimited users, and an "assist" option in which a receptionist makes outbound calls on the firm's behalf.

Posh also sells AI-enabled live receptionists. Its AI receptionist can greet callers, collect information, take messages, and answer frequently asked questions, and Posh says it transfers the caller to a live receptionist as soon as they ask for a human.

What Clerx offers law firms

The Clerx AI Receptionist answers calls 24/7, qualifies new leads against the firm's intake playbook, schedules free or paid consultations, transfers urgent calls to a live person at the firm, and supports existing clients by routing messages or checking case updates, depending on the firm's setup. The same intake workflow can run on website chat and SMS and WhatsApp for firms that add those channels, and intake details sync to the firm's CRM or practice management system through supported integrations.

Clerx's pricing page lists call recordings, searchable transcripts, AI summaries, intake analytics, and dedicated onboarding in every plan. Paid consultations run through Scheduling and payments, which connects to a supported payment system such as LawPay or Clio Payments. If you want the full picture of the category first, start with our guide to the AI receptionist for law firms.

Pricing: minute-based plans vs call packages

Posh publishes its plans on its pricing page (marked effective January 1, 2026). They run from $65 a month with no included minutes to $1,900 a month for 1,000 minutes, with per-minute charges above each tier. A receptionist minute covers time on the phone with your callers or completing an activity for your account, and Posh offers a free trial of seven days or 250 minutes.

Clerx sells call packages. Pricing depends on call volume, selected channels, and workflow requirements, and you get a quote after a short call. If volume exceeds your package, additional-call charges or a package upgrade apply where your order specifies them, and onboarding may carry a one-time setup fee. To compare fairly, price both against the same monthly call volume and average call length. Our breakdown of law firm answering service costs and what firms actually pay for intake software shows how to build that comparison.

Intake workflows: how each service handles your inquiries

Both services can collect intake details and book appointments. The useful question is how each one delivers and configures that workflow, and what is left for your staff when the call ends.

Posh describes customized legal intake handled by its receptionists, appointment scheduling through tools such as Calendly, Acuity, and Google Calendar, and CRM integrations including Clio. Clerx runs your intake as a configured AI workflow: it asks your qualification questions, applies your matter criteria, books the right consultation type, collects payment when a payment system is connected, and syncs the result to your connected legal software. Our guide to AI receptionist vs intake specialist explains which steps are worth automating and which should stay with a person.

Paid consultations are a good stress test. Ask each vendor to show a caller booking and paying in one flow, as described in how to set up paid legal consultations.

When a caller wants a person

Posh's AI receptionist hands the caller to a Posh live receptionist on request. Clerx routes exceptions and urgent calls to your own staff. Neither is automatically better. What matters is that the rule is written down and tested.

Decide in advance which calls must reach a human, who that human is after hours, and what happens if they do not pick up. Our handoff policy for when a caller asks for a human and our guide to law firm warm transfers give a starting template.

Languages and Spanish-speaking callers

Posh's bilingual answering service offers English and Spanish receptionists Monday to Friday, 8 AM to 6 PM Eastern. Outside those hours, Posh says calls can go to a Spanish voicemail greeting or to an English-speaking receptionist.

Clerx supports 50+ languages, including English and Spanish, at any hour, with your required languages configured during onboarding. For immigration and family law practices where a large share of after-hours callers speak Spanish, that coverage difference is worth testing directly. See bilingual family law intake for how to keep context when a call switches languages.

Integrations with your legal software

Posh's integrations page lists Clio Grow and Clio Manage, Rocket Matter, Salesforce, Zoho, Calendly, Acuity, Google Calendar, Setmore, and Zapier, plus custom API work.

Clerx lists its connections in the Clerx integrations directory, including Clio, 8am MyCase, LawPay, Calendly, Acuity Scheduling, Salesforce, and Zapier. A logo on a page does not tell you what gets written where, so ask each vendor to show the actual record that lands in your system after a test call.

When Clerx may be the better fit

• You want intake configured to your firm's own playbook, with qualification, consultation booking, and payment handled in one AI workflow.
• Leads reach you on website chat and text as well as the phone, and you want one intake workflow across those channels.
• You get Spanish-speaking or other non-English callers outside weekday business hours.
• You prefer call packages to minute-based billing, especially if your intake calls run long.
• You use Clio, MyCase, or another supported legal system and want intake details synced into it.

When Posh may be the better fit

• You specifically want provider-supplied live receptionists to conduct client conversations.
• You want published, predictable plans and a no-credit-card trial before you talk to sales.
• A small minute bundle meets your needs at an attractive total cost. Low-volume firms can also be good Clerx customers, so price both against your real call volume.
• You want a receptionist who can make outbound "assist" calls for you.
• You want published month-to-month terms before any sales conversation.

How to test fairly

Use the same script with both vendors. Our full guide to testing an AI receptionist before go-live has more scenarios, but start with these:

1. A new personal injury lead calling at 9 PM on a Saturday.
2. A Spanish-speaking caller asking about a consultation fee.
3. An existing client asking for case status.
4. A caller who refuses the AI and insists on a person.
5. A caller who wants to book and pay for a consultation in the same call.
6. A conflict-sensitive call where the caller names the opposing party.

For each one, record what the caller heard, what record reached your system, and how much work was left for your staff. Run the test on your real forwarded number, following our call forwarding rules for AI receptionist coverage, and check security answers against our AI receptionist security checklist.

Switching from Posh or another virtual receptionist

If you already use a live service and are frustrated by per-minute bills or calls that still need a callback before intake is complete, you are not alone. Many firms move to AI intake for those reasons, as covered in why law firms are replacing virtual receptionists with AI intake and why more firms are upgrading from virtual receptionists to AI.

Plan the cutover so no calls fall through, using our guide on how to switch from a virtual receptionist to AI intake without losing calls. Busy firms should also plan for spikes, as in handling law firm call overflow and closing the after-hours gap.

How Posh compares with other options

If you are shortlisting more than two vendors, our other comparisons use the same approach: Clerx vs Smith.ai, Clerx vs Ruby Receptionists, Clerx vs Abby Connect, Clerx vs AnswerConnect, Clerx vs Answering Legal, and Clerx vs PATLive. For a broader view, see legal answering services in 2026 and our guide to choosing a virtual receptionist for law firms.

Frequently asked questions

Is Posh an AI receptionist or a live answering service?

Both. Posh's core service is live virtual receptionists, and it also sells AI-enabled plans in which an AI receptionist answers first and transfers to a live receptionist when the caller asks.

How much does Posh cost for a law firm?

Posh's published plans start at $65 a month with no included minutes and go up to $1,900 a month with 1,000 included minutes, according to its pricing page reviewed November 3, 2026. Your total depends on how many minutes your calls use.

What counts as a Posh receptionist minute?

Posh says a receptionist minute is time a receptionist spends on the phone with your callers or completing an activity for your account.

How is Clerx priced?

Clerx sells call packages priced on call volume, selected channels, and workflow requirements, with additional-call charges or package upgrades where applicable. You get a tailored quote after a short call.

What contract terms do Posh and Clerx use?

Posh's pricing FAQ says it works month-to-month without long-term contracts and offers a free trial of seven days or 250 receptionist minutes. Clerx's term, monthly or annual, is set in your order and renews automatically unless you give 30 days' notice, per the Clerx terms of service.

Do Posh and Clerx both integrate with Clio?

Posh lists Clio Grow and Clio Manage on its integrations page. Clerx has a Clio integration. Ask both to show the exact record created after a test call.

Can either one handle Spanish-speaking callers at night?

Posh lists bilingual receptionists Monday to Friday, 8 AM to 6 PM Eastern, with Spanish voicemail or an English-speaking receptionist after hours. Clerx supports English, Spanish, and 50+ languages at any hour.

Can Clerx transfer a call to a real person?

Yes. Clerx can transfer urgent calls and exceptions to a live person at your firm, based on the routing rules you set.

Does Clerx work on website chat and text messages?

Yes. Clerx runs intake on calls, website chat, SMS, and social messaging for the channels your plan includes, with one intake workflow across them.

Which is better for a small law firm?

It depends on how you want calls handled. If you specifically want provider-supplied live receptionists, Posh is a reasonable choice. If you want AI intake tailored to your firm that qualifies callers, books consultations, and syncs to your legal software, Clerx is likely the better fit. Test both with the same scenarios.

Final verdict

Posh is a solid choice when your firm specifically wants provider-supplied live receptionists, published minute-based plans, and month-to-month terms. Clerx is the stronger fit when you want intake tailored to your firm: AI qualification, connected booking and payment, multilingual coverage at any hour, and follow-up synced to your legal software across the channels you choose. Run the same test calls through both and choose the one that leaves your team the least work.

Book a demo with Clerx today